KEVIN HYNEMAN COMPANIES

November 19, 2002

Mr. Bobby Sides
Sides Commercial Services 3639 New Getwell Road Suite #11
Memphis, TN 38118

Dear Bobby

Kevin was delighted with the work you did for us last Saturday. We have received so many compliments; everyone in the building noticed the tremendous improvement in the appearance of the floors and walls. The manager of the building called and said he thought he had gotten in the wrong elevator, it looked so good!

I know that the work turned outto be more than you had anticipated and that you didn't finish until 4:00 p.m. Please accept this $100.00 extra dollars as a token of Kevin's appreciation for your conscientiousness.

We will definitely be calling you for specialized cleaning in the future.

Thank you.



Sincerely,

Ginny Cochran
Assistant to Kevin Hyneman